This hotel left me a bit confused. It is outstanding in certain aspects and lacks basic things in many others. We were looking for an all inclusive hotel with a short stroll to the town and that’s exactly what we got.
We had 2 seaview rooms. The other one was slightly bigger with 3 beds and big balcony on the first floor. The other one was on the second floor with smaller balcony and less space. The rooms are actually quite nice and fresh looking with wooden details. Bathroom is tiny with a shower only and there were only the basic amenities (shampoos and body lotion). There is a kettle in the room as well as coffee and tea. Minibar includes water, juice and beer. Or at least it was suppose to include. We had a problem when we arrived to the hotel. Our minibar was empty and the previous customer had taken all the coffees and tea bags, leaving only the ”blending sticks” behind. It was obvious that the maintenance hadn’t checked the room when we arrived. We had to ask three times and only got the water and other supplies to the minibar next morning. Unacceptable. Keep in mind that the minibar is filled with water only if you don’t specifically ask for juice etc.
WIFI is lousy, lousy, lousy. If a hotel advertises that a room includes WIFI, it has to work and the explanation cannot be that “there might be too many users”. It never worked in our room, not 2pm, 1am or 7am.
Food and restaurants
All inclusive was organized hassle-free. There was always something to grab and we specifically liked the beach bar where you could help yourself and take the juice/ice tea without the need to queue. Lobby bar is chic and the service there was good. The local red wine in the restaurant was surprisingly tasty.
The food unfortunately was quite disappointing. The quality was not very good and food was sometimes even cold. We weren’t sure whether there was drink service to the tables during the dinner. Sometimes we were asked what to drink and sometimes not, depending on the place where we were seated. The worrying part was that the food labels were not properly positioned. This is a bit scary for people who have severe allergies. I was however, able to find a couple of local flavours which I actually enjoyed.
There are 3 a la carte restaurants on site which belong to the all inclusive option. We tried the Italian one but were very disappointed. A restaurant doesn’t turn into Italian if you place mozzarella on the table. The buffet food was better (even if it wasn’t excellent either). We usually had lunch next to the main pool. They normally had fresh salad, pizza, hamburgers and other basics.
The upstairs bar had a beautiful view. Facilities and location
This is where this hotel is top notch. Fantastic facilities for children. The waterpark was our son’s favorite (I almost peed my pants when I tried one of the slides). There is also a kids club which we didn’t use and a separate splash area. There are multiple pool areas and a private beach and we never had to reserve any sun loungers. However, this might change when the hotel is fully occupied during high season. You also have the possibility to pay for a separate cabana. I never saw anyone using the cabanas..There are a lot of activities organized from beachvolley to zumba. We attended only the aqua fit session a few times.
Some people hype about the spa but for us it was really 2 star service. We had a couple’s massage (special price 50€ only for you my friend) and I had to ask the lady to use more pressure twice which never happened despite of my wish. They also kept the door open which meant that there was a lot of noise from the spa area and some dude kept on speaking in loud voice in the corridor. There was no water or drinks served after the massage and my massage lady didn’t even bother to walk me out of the room. If you decide to try the massage, ask for the Balinese lady but do not expect 5* star spa service. Perhaps we just got a bit spoiled with 5* spas in Dubai.
Location is fantastic. There is beautiful beach promenade that leads to Icmeler center (only a short walking distance away). The area is quiet despite of the public promenade and the scenery is absolutely stunning with pine trees and beautiful seaview.
Hmmm, where do I start. Let’s start from the stars. We got very good service in the restaurant from Ridwan and Ali. These two were the stars of this hotel.
The biggest problem with this hotel are the lingual skills of the personnel. If you speak Russian, no problem but their English skills, even the basic words are very limited (and I’m not a native English speaker myself, I don’t even expect anyone to know Finnish or Swedish). I had a problem already with the check in personnel since the lady didn’t know what number is “zero”. In the restaurant “green tea” was an odd word. I understand that most of the guests are Ukrainian and before that Russians, but if you market this hotel to other countries as well, English must be improved.
All in all, the stunning scenery of the hotel is definitely worth the visit but the service part has to improve to stand out from all the other hotels in the area. For families this hotel is a real treat since the kids are entertained almost 24/7.
Destination LOMA rates this hotel 3,5* (3,5* for the rooms, 5* facilities, 2* service).